Use our contact form or send us an email at sales@thebword.co.nz And we will get back to you within 24 hours. You can also call us on +64 204 172 0505 between 8am – 8pm Monday – Saturday.Do you include any receipts, Invoices or Packing slips with my order?
Don’t worry, we never include any receipts, invoices or packaging slips in any of the packages that we send out, we will email you instead.Can I track my delivery?
At this stage we use a number of different courier methods so we are unable to provide a tracking number however if you get in touch we can track it for you. We also provide an ETA when we confirm your order via email.
What are the delivery options and charges?
Jump on over to our delivery page for information about our delivery options, charges, and time frames, or get in touch for any specific questions.
Can I include a personal message with my bag?
Of course! We have a white message card that we include at no extra charge. Just enter your message in the gift message box on the product page before you check out.
Can I make substitutions in a bag?
You sure can. Contact us to let us know what you have in mind.
Can I pick out products to create my own customised bag?
Drop us a line at sales@thebword.co.nz and we can discuss customisation options. We are happy to work with you to design something that’s a perfect fit!
Can I get a discount if I order in bulk?
We can offer some discounts for larger orders. Please get in touch by email (sales@thebword.co.nz) and let us know the quantity of bags (and also which particular bags) you would like to purchase, and we can let you know if you qualify for a bulk discount.
I have a question about an order I have already placed.
No worries, just reply to the confirmation email we sent you and we’ll get in touch with you right away to help out. Or if you lost that email, you can reach us at sales@thebword.co.nz or +64 204 172 0505
What if my order arrives damaged?
Please let us know as soon as possible if your order has arrived damaged – we will do everything that we can to resolve the situation.
Do you allow picks ups?
Sorry, we are an online only business and do not allow pick-ups
For further information please refer to our policy’s which are linked on our home page.